Predictive Dialers Offer Positive Results

Predictive Dialers Offer Positive Results

These days it seems as though not all technology is created equally- some inventions are complex enough to require a PhD to even begin to grasp while others make so much sense you may find yourself asking, "why didn't I think of that?"

Predictive dialers are a great example of the latter: A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers. Simple but useful and best of all, they are proven to work.

According to a recent study predictive dialers have been shown to double the sales per hour per agent when compared to standard individualized dialing. They speed up large business productivity with predictive dialing software by making more efficient calls in a timely manner.

Additionally predictive dialers provide real-time feedback that the sales manager can monitor and maintain optimum performance and productivity. According to the study, most companies reported experiencing a return of investment within six to twelve months.

Photo source sun dazed

| January 23rd, 2010 | Posted in Concepts, Did you know |

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